Junior Customer Success Manager
(m/f/d)

Location: Hamburg, Stuttgart, Munich (hybrid possible)
Start: Immediately

About Blockbrain

Blockbrain is an innovative deep tech startup backed by leading VCs that is revolutionizing the way companies manage their knowledge. Our mission is to help companies leverage their most valuable competitive advantage—their collective knowledge—while ensuring the highest level of data security.

Our Knowledge Bots platform combines state-of-the-art AI with comprehensive data processing technologies to efficiently make knowledge available to teams and automate work processes (knowledge process augmentation). Founded by a team of serial entrepreneurs and technology experts, Blockbrain stands out thanks to its expertise in AI, B2B SaaS, big data, and cybersecurity.

Website: www.theblockbrain.ai

Your role

We are looking for a talented young professional with technical expertise and strong communication skills. As a Junior Customer Success Manager, you will work closely with our Senior CSMs and support them in making our key accounts (SMEs & enterprises) successful.

You are the operational driving force behind the Customer Success Team: you accompany customers from pilot projects to long-term contracts, implement use cases technically in our no-code platform, and are the direct contact person for user questions during calls. This role is your springboard to building in-depth product knowledge and developing into an independent manager for complex customer portfolios.

Your responsibilities

Operatives Account Management & Support

  • Supporting senior CSMs: You will relieve senior managers of some of their day-to-day tasks, prepare review appointments, and take on the operational management of parts of the customer portfolios.
  • Direct customer contact: You will independently conduct onboarding calls and check-ins, answer user questions directly during conversations, and ensure that customers make optimal use of our platform.
  • Interface to support: While technical tickets go to the support manager, you resolve understanding-based and conceptual inquiries directly with the customer.

Solution implementation & deployment (technical success)

  • No-code implementation: You build concrete “knowledge bots” for customers based on the Blockbrain platform, configure workflows, and test them until they work perfectly.
  • Use case optimization: You analyze how customers use the tool and proactively suggest improvements or new use cases.
  • Collaboration with Engineering: For complex, customer-specific requirements, you will work closely with our Forward Deployed Engineers (FDE) to implement new connections.

Adoption & Growth

  • User Enablement: You create best practice guides or conduct small training sessions to increase customer acceptance of the software.
  • Feedback Loop: You collect valuable feedback from customer conversations and pass it on to the product team in a structured manner.

Your profile

Qualification

  • Experience: 1-2 years of experience in customer-facing roles (e.g., customer success, account management, consulting) or in technical implementation, ideally in the B2B SaaS environment.
  • Communication: You are eloquent, a good listener, and able to explain complex issues in simple terms. You are fluent in spoken and written German and English.
  • Tech affinity: You are not afraid of new software. Experience with no-code tools, CRM systems, or process automation is a big plus. You understand how APIs and LLMs work in principle.
  • Solution orientation: You don’t think in terms of problems, but in terms of solutions. When a customer has a challenge, you keep tinkering until the workflow is in place.
  • Organizational skills: You can juggle several tasks at once and work in a structured and conscientious manner, even during stressful periods.Organizational skills: You can juggle several tasks at once and work in a structured and conscientious manner, even during stressful periods.
  • Education: Completed degree (business administration, business informatics, communication sciences, or similar) or comparable training.

Soft skills

  • Empathetic: You can put yourself in the customer’s shoes and quickly build trust.
  • Eager to learn: You are keen to immerse yourself in AI topics and learn from experienced colleagues.
  • Proactive: You see work before it is assigned to you and contribute your own ideas.
  • Team player: You understand your role as part of a whole and support the team wherever you can.

What we offer

What we offer

Join a company at the forefront of AI-powered knowledge management.

  • Mentorship & Career: Work directly with experienced senior managers and founders. We offer you a clear development path toward greater responsibility.
  • Impact: You actively help shape how leading companies use AI. Your work has a direct impact on customer satisfaction.
  • Flexibility: Hybrid remote work and flexible working hours.
  • Culture: Flat hierarchies, direct knowledge exchange, short decision-making processes, and a “no ego” policy.
  • Compensation: Competitive salary with a performance-based component.

How to apply

Blockbrain is an equal opportunities employer. We celebrate diversity and are committed to an inclusive working environment.

If you are passionate about contributing to our mission and would like to help shape a growing DeepTech AI startup, we look forward to receiving your application.

Apply now by email to [email protected]

Blockbrain is an equal opportunities employer. We celebrate diversity and are committed to an inclusive working environment.